Terms and conditions in respect of the services provided:
ABOUT US
Medical Prescription Services Ltd (MPS) is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email: customercare@medicalprescriptionservices.co.uk
The Medical Prescription Services Ltd (MPS) website will operate within the General
Pharmaceutical Council (GPhC) and Royal Pharmaceutical Society regulations and guidelines
and you will be required to register as an authorised user of the MPS service.
TERMS & CONDITIONS
MPS request that customers of our website carefully read our terms and conditions
("Terms") prior to the use of this website and prior to ordering the medication
(the "Products") listed on our website. Our Terms govern our relationship with you
in relation to this website and your order of Products from it to the exclusion
of all other terms and conditions.
If you have any questions about the Terms or do not wish to accept them, please
contact us. Please note that you may have other rights granted to you by law in
addition to those set out in these Terms, which we may not exclude. These Terms
do not affect those other rights granted by law.
To register with MPS, you need to be over 16 years of age.
You agree to inform us immediately of any change to the information (medical and
personal) you provide when updating your personal details.
The ordering of any Products and the access and use of this website indicates and
signifies the user's/customer's acceptance of these Terms. All users/customers represent
that he or she has read, understood, and agreed to be bound by the Terms. He or
she also agrees: (a) that his or her use of the website and the order of Products
is subject to all applicable international, national and local laws,(b) not to use
the website and/or to order the Products for any illegal purposes, (c) not to interfere
with or disrupt the website or networks connected to the website, (d) that the correct
use of any Products supplied is his or her responsibility, (e) that he or she is
at least 16 years old, and (f) that he or she shall only use the website and order
the Products as set forth in the Terms.
CHANGES TO TERMS
MPS reserves all rights to adjust or modify the Terms, therefore a user/customer
should continue to review the Terms whenever accessing or using the website. It
is reasonably assumed that a user/ customer's access or use of the website after
the posting of adjustments or modifications to these Terms will constitute such
user/customer's acceptance of the Terms, as modified or adjusted. Refusal by a user/customer
to accept the Terms may result in the facility of the use of the website and/or
ordering of the Products being withdrawn from the user/customer.
PROVIDING YOUR MEDICAL INFORMATION
By accessing or using the website, the user/customer is confirming that any medical
information provided by them is true and accurate and that sufficient information
has been provided by MPS to allow you to make an informed decision as to the suitability
of this service to your situation.
Any incomplete or false information could be harmful to the user/customer's health.
MPS and our pharmacy partners shall rely on the information that is provided in
the online medical questionnaire in order to determine whether or not the user/customer
is suitable to receive the requested medication. MPS and our pharmacy partners shall
not be responsible or liable to the user/customer in anyway or to any other parties
as a result of any incomplete or false information that has been provided to it.
By using our service you confirm that you shall not create more than one MPS online
account and that you will not share your MPS account log-on information with anyone.
You will take all reasonable steps to ensure that a third party does not gain access
to your account. You consent to MPS contacting you by your preferred method of communication
(e.g. telephone/e-mail/SMS) as indicated on your account as necessary, to confirm
any medical or personal information given.
By using our service, the user/customer declares that any medication prescribed
will only be used as prescribed for the purposes as prescribed and it will only
be used by the person for whom it is prescribed.
The user/customer accepts that although specific medication is likely to lessen
the symptoms for which it is purchased, its effectiveness cannot be guaranteed.
USE OF PRODUCT
You must read all Product packaging and the 'Package Leaflet: Information for the
user' prior to using the Product. Please contact your doctor or pharmacist if you
are unsure about how you should use the Product. If you contact your pharmacist
regarding how to take your medication, you agree to wait until you have received
a response from your pharmacist before you start taking the medication in question.
By using this service, you agree to inform your pharmacist immediately of any side-effects
you may experience and allow your pharmacist the opportunity to advise on these
side effects/monitor the effect of any medication given.
INFORMING YOUR GENERAL PRACTITIONER
By using our website you confirm that information has been provided by MPS and your
pharmacist for you to give to your General Practitioner, to inform him/her of your
participation in our online medical screening and prescription service. As per best
practice guidelines, the decision to inform your GP of your treatment is yours as
MPS and your pharmacist do not have any contact with your General Practitioner.
FORCE MAJEURE
We will not be liable to you in any manner for any failure or delay or for the consequences
of any failure or delay in the performance of any Contract if it is due to any event
beyond our reasonable control including strikes, lockouts or other industrial disputes,
acts of God, war, protests, fire, flood, storm, tempest, explosion, an act of terrorism,
riot, epidemic, pandemic, civil commotion, national emergencies, breakdown of plant
or machinery.
If the event causing our delay continues for a period in excess of two months then
either you or we will be entitled to terminate the Contract by notice and our only
liability to you will be to refund all sums paid under the Contract in respect of
the services that have not been provided to you.
OWNERSHIP OF LICENSE AND MATERIAL TERMS
This website, the materials and software on it, or provided to you through it are
protected by copyright, trade mark and other intellectual property rights and laws
throughout the world and are owned by, or are licensed to MPS and/or third parties.
You are permitted to display the materials on this website on a computer screen
and, save for restricted access documents, to download and print a hard copy for
your personal use or for obtaining products or services from our pharmacy partners
provided you do not alter or remove any of the content or any part of the website
without our express permission to do so and that you do not change or delete any
copyright, trade mark or other proprietary notices.
You agree not to:
- copy, reproduce, store (in any medium or format), distribute, transmit, modify,
create derivate works from all or any part of this website or the materials or software
on it, or provided to you through it without our prior written consent (which may
be given or withheld in our absolute discretion)
- use this website or any of the materials or software on it, or provided to you through
it, for:
- any unlawful purpose or in contravention of applicable law
- commercial exploitation without our prior written consent
- any purpose or in any manner that may give a false or misleading impression of us,
our staff or our services
- use, upload or transmit
- any material that is defamatory, offensive, obscene or otherwise unlawful, or which
may cause offence or distress or which may affect or infringe the rights of any
other person
- any device, software, file or mechanism which may interfere with the proper operation
of this website or our systems
- establish a link to this website from any other website, intranet or extranet site
without our prior written consent
- decompile, disassemble or reverse engineer (or attempt to do any of them) any of
the software or other materials provided on or through this website
- do anything that may interfere with or disrupt this website or our service
- encourage or permit others to do any of the above
IN THE EVENT THAT YOU DO NOT COMPLY WITH THE ABOVE RESTRICTIONS, ANY PERSON AFFECTED
BY YOUR ACTIONS MAY BRING A CLAIM AGAINST YOU AND/OR MPS. WE WILL PURSUE A CLAIM
AGAINST YOU FOR ANY LOSSES AND COSTS (INCLUDING LEGAL COSTS) WE MAY SUFFER AS A
RESULT OF YOUR ACTIONS.
AVAILABILITY OF THE WEBSITE
Access to the MPS website cannot be guaranteed and your access may occasionally
be restricted to enable faults to be repaired, upgrades or maintenance of our servers.
MPS will endeavour to restore the website as soon as is reasonably and practicably
possible.
LINKS
This website may contain links that make it easy for users to visit other websites.
If you use the links to leave the website and visit a website operated by a third
party, MPS does not have any control over that website. Accordingly, MPS cannot
be responsible for the protection and privacy of any information which you have
provided while visiting such websites. You should exercise caution and look at the
privacy statement applicable to the website in question.
DATA
MPS will ensure that all reasonable precautions are taken to keep the details of
your order details secure. MPS cannot be held liable for any losses caused as a
result of unauthorised access to information provided by you unless it is proved
that MPS has been negligent in the handling of this sensitive information.
You acknowledge and agree that all the information submitted to MPS through the
website may be transferred to third parties for the purpose of procuring the purchase
and shipping of the Products and/or for the purpose of fulfilling any lawful obligations
under these Terms. You must read the "Privacy Policy" below, which shall govern
the use of such information.
PRIVACY POLICY
MPS does not disclose customers' or users' information to third parties other than
when order details are processed as part of the order fulfilment. In this case,
the third party will not disclose any of the details to any other third party. You
should be aware that information captured will be viewed by our medical and pharmacy
team. Cookies are used on this site. You can turn off cookies within your browser
by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.
LIABILITY
These Terms do not exclude our liability (if any) to you for personal injury or
death resulting from our negligence, fraud, or any matter which it would be illegal
for us to exclude or to attempt to exclude our liability. MPS are only liable to
you for losses which you suffer as a result of a breach of these Terms by us. MPS
are not responsible to you for any losses which you may incur which were not a foreseeable
consequence of MPS breaching these Terms, for example if you and we could not have
contemplated those losses before or when we enter into a Contract. MPS's liability
to you shall not in any circumstances include any business losses that you may incur,
including but not limited to lost data, lost profits or business interruption. MPS
Ltd disclaims any liability resulting from the provision of services by third party
providers. Liability shall rest with the appropriate third party provider and shall
not under any circumstances be deemed to rest with Medical Prescription Services.
To the fullest extent permissible by law, MPS will not be held responsible for any
information that is inadvertently omitted from this service or for any errors that
are inadvertently included within the MPS service provision.
MISCELLANEOUS
All communications between us will be conducted in the English language.
Other provisions that govern the use of this website are set forth in the online
descriptions and notices and individual documents retrieved from the website (collectively,
the "Additional Terms"), all of which are incorporated by reference into these Terms.
The failure of MPS or any third party supplier of materials and/or goods to enforce
any provision hereof shall not constitute or be construed as a waiver of such provision
or of the right to enforce it at a later time.
These Terms and the Additional Terms shall be governed by and construed in accordance
with the laws of England and Wales. The English and Welsh courts will have exclusive
jurisdiction to settle any disputes which may arise out of or in connection with
these Terms or use of the website. Our pharmaceutical partner, as the owner and
supplier of Products has the right to assert and enforce these provisions directly
on its own behalf as a third party beneficiary.
MPS may cancel your registration at our discretion or if you breach any of your
obligations under these Terms and Conditions.
RETURNS POLICY
If there is an error in dispensing your medication and you receive the incorrect
medication/dosage, please return this immediately (in the packaging) to your pharmacy
and it will be replaced. The user/customer accepts that although specific medication
is likely to lessen the symptoms for which it is purchased, its effectiveness cannot
be guaranteed.
CUSTOMER FEEDBACK
Our customer's experience of our service is very important to us. We welcome your
feedback to enable us to provide a service you want, that meets your needs. At the
end of your successful medical screening, you will be invited to complete a short,
online survey in which you can tell us what you think of our service and make suggestions
for changes or improvements.
HOW TO COMPLAIN
If your complaint is in relation to the service you have received from the pharmacy
or pharmacist, please address your complaint directly to the pharmacy superintendent,
using the contact details found on the home page.
If your complaint is in relation to the service you have received from Medical Prescription
Services Ltd, please address your complaint to the contact details below, marked
for the attention of the Managing Director
Our policy is to respond to any complaints within 2 working days of receipt.
You will receive a full response within 20 working days of receipt of the complaint.
If the investigation is still on-going after 20 working days, you will receive a
letter explaining the reason for the delay and confirmation that you will receive
a full response within five working days of a conclusion being reached.
A full investigation is to be held into the complaint and the findings documented.
On completion of the investigation, a letter from Jonathan Tribe, Managing Director,
will be sent to you, outlining the initial problem, the findings of the investigation
and if the complaint is being upheld and the actions to be taken.
OUR CONTACT DETAILS:
Medical Prescription Services Ltd
28 The Square
Clifford Chambers
Stratford upon Avon
Warwickshire
CV37 8HT
Phone: 0845 094 1692 Fax: 01789 414212
Email: customercare@medicalprescriptionservices.co.uk VAT Registration Number: 881056618
We are a company registered in England and Wales at Companies House. Our registered
office is at 28 The Square, Clifford Chambers, Stratford upon Avon, Warwickshire
CV37 8HT and our registered number is 03791611.
In Northern Ireland, MPS is regulated and licensed by the Regulation and Quality
Improvement Authority, 9th Floor Riverside Tower, 5 Lanyon Place, Belfast BT1 3BT
tel: 028 9051 7500 (switchboard is manned 9am - 5pm Monday to Friday)
For information on MPS' RQIA inspection report, please visit http://www.rqia.org.uk/inspections/index.cfm
or call MPS directly on 0845 094 1692 for a copy of the latest report.